"Are you interested in individual pension? Today I'd like to let you know the merit of our individual pension" he said.
"May I have your name, please?" I said
"Urahara, and are you intrested in raising money?", he said
"What company do you work for?" I asked.
"My company now is presenting advantageous pension plan." he said
"I asked you what the NAME of your company!" I screamed.
"Oh, it's, well, .... U.S..." he mourmored.
"Then, what's your telephone number and where is the company?" I asked.
"Well, you know, our individual pension is bluhbluhbluh..." he just kept on talking.
"Hey, are you listening to me!? Do you speak Japanese!? Just tell me your phone number!"
"Our individual pension will surely give you a great advantage compared to..." he didn't stop.
So, I hung up.
AWESOME! What a MANUAL!
Well, these days, i have some other similar experiences, which assures my theory of "STOP-THINKING -ALL-I-CAN-BELIEVE-IN-IS-MANUAL" tendency.
last month, a woman from my daughter's sports club (where she learns ballet) called me. My wife had gone to pick the daughter up at the club.
The woman told me my wife got the wrong reciept after she paid the fee with the credit card, so the woman wanted to get it back. Then I said to her,
"Well, I don't understand. Did my wife steal the wrong reciept from you or something? Why did she have to GET THE WRONG RECIEPT from you!" pretending i was really in a bad mood.
Soon, her voice started to tremble. But she repeated the same excuse. So, i shouted.
"It is NOT that my wife got the reciept! It is YOU who gave her a wrong receipt! I know that! The first word you should've told me is I'm so sorry, isn't it? Am I wrong? OR You are WRONG? what do you think!"
She sounded like she was about to cry... Finally she said, "I'm so sorry, i apologize..."
Well, that was not the end of the story.
A couple of weeks later, another woman called. My wife took the phone, and I was listening. My wife looked confused and said, "Well, yes, yes, but i think i paid it, i'm not sure, but so far i pay without fail, i don't know, well, i'm sorry..."
Then, i asked my wife what's wrong, she paused the conversation and told me that she might have forgotten to pay the last months fee. I picked up the phone and told the woman, "Hey, last month the other girl called me and she said she gave a wrong receipt to my wife. Do you know that?"
She said she didn't know.
I asked her if it had something to do with the previous error of HER side. All she said was "I don't know."
I said, "I'd like to talk to the manager."
She said, "I'm sorry but he is not available now."
I said, "So, would you please explain in detail WHY you thought we didn't pay the last month fee?"
She said, "Well, there's no record on PC, that's why I called you. Do you have the reciept of that month?"
I said, "Do I have to HAVE the last month's receipt right now!? And is you PC record PERFECT? Isn't it possible that my wife paid and you forgot to input the data on your computer? Who is in charge of accounts. Does the register machine automatically input the pay data to the computer?"
She said, "Not automatically. The person in charge input the data on daily-basis."
So, I said,
"Is there NO possibility that you made a mistake? Are you 100% sure that you didn't make any mistakes and WE did't pay!? I understand if you had called me on that day, or at least one day after that. But we're talking about the payment of a month ago!"
Then, she couldn't talk anymore. After that whatever i said, all she could say was "Yes....Yes... I'm sorry. Yes...."
So, i said, "well, when is the manager back?"
She said "tomorrow".
I told her that I would go meet him tomorrow,but she insisted that the manager would call me, which i agreed.
The next day, the manager called me and all he said was "that's totally OUR mistake, not yours. I apologize..."
I told him he should teach his staffs when and how to apologize and that I was NOT a monster client, they would be mosnters if they usually did the same thing.
Another thing.
Yesterday, I went to toyzrus. but i was in a loooong line at the checkout counter. i was wondering how come it took soooo long just to pay. then i realized the clerk was "strictly" following the manual, like "if it's for present then you can select the wrapping from those papers, A, B, C or D..."
then finally it was my turn. all i was going to buy is 4 ice creams and a comic magazine for my daughter.
Then the clerk asked me. "Are these christmas present? then you can choose wrapping...."
I scream "Can't you THINK for yourself? How long do you want us to wait in line! Don't you see so many people are wainting in line? Are you stupid or something!"
Who needs to be given decent "EDUCATION" here in Japan, children or grown-ups?
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